At Flyhq, we strive to provide the best travel experiences for our customers. Upon booking, you will receive a confirmation email with all relevant details of your travel arrangements. We aim to fulfill all bookings as described, but please note that some aspects may be subject to change due to circumstances beyond our control.

Refunds

- Full refund: Cancellations made 30 days or more before the departure date are eligible for a full refund, minus any non-refundable fees charged by our partners (e.g., airlines, hotels).

- Partial refund: Cancellations made 15-29 days before the departure date are eligible for a 50% refund, minus any non-refundable fees.

- No refund: Cancellations made 14 days or less before the departure date are not eligible for a refund.

Cancellations

- To cancel a booking, please contact our customer service team as soon as possible.

- Cancellation fees may apply as per our refund policy.

- In case of force majeure events (e.g., natural disasters, pandemics), we will work with you to reschedule your trip or provide credit for future travel.

We reserve the right to modify this policy. Any changes will be communicated to our customers and updated on our website.

Customer Service Contact Information

In order to contact us you can reach through following methods.

Customer Service Contact:

Phone:+1 (647) 613 - 9588

Email: dave@flyhq.com

Hours of Operation: Monday to Friday, 9 AM to 6 PM EST

For urgent matters outside of business hours, please email us, and we will respond as soon as possible.